General Returns Policy

You may return new, unopened items sold by Capper's Farmer Shopping within 30 days of delivery for a full refund. Items should be returned in their original packaging.

This page outlines the details of our returns policy rules and exceptions:

Items that are Not Returnable

Capper's Farmer Shopping does not accept returns of the following items:

  • Any product missing the serial number or UPC.

  • Gift certificates.

  • Grocery products and Gourmet gift baskets.

Partial Refunds

Partial Refunds will be issued for the following items:

  • Most items that are returned more than 30 days after delivery.

  • Any item that has obvious signs of use.

  • Any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened/taken out of its plastic wrap. (If you discover that the item is defective after the package is opened, a full refund or replacement will still be granted.)

  • Any item not returned in the condition it was received.

To find out more about how refunds are calculated, visit our refunds page.

Orders Returned After 30 Days

Orders that were delivered more than 30 days ago will not appear in the list of orders eligible for return in our online Returns Center. Such an order will receive only a partial refund if you do choose to return it. If you still wish to return it, be sure to include the packing slip in the box, and ship the order to:

Returns Center - Capper's Farmer Shopping
Ogden Publications, Inc.
1503 SW 42nd St.
Topeka, KS 66609-1265
Exchanges

If you received a faulty item and need to exchange it for the same item, call Capper's Farmer Shopping Customer Service at 1-800-456-6018 to request a replacement. You do not have to wait for us to receive the original item before placing the new order.

Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center. You can view completed returns and refunds by visiting Your Account and accessing the relevant order summary.



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